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Virtual Switchboard Integration

Manage all your calls from a central panel with Exemeta Virtual Switchboard Integration. Direct incoming and outgoing calls, create IVR menus, track call records and analyze your communication performance with advanced reports.

Exemeta Virtual PBX Integration brings all your business phone traffic to the cloud in a secure and manageable way. Control Inbound (incoming) and Outbound (outgoing) call processes from a single panel, boost call efficiency, and improve customer experience.

Exemeta Virtual PBX Integration

Speak Smart with Exemeta

Make your calls smarter with Exemeta. Enjoy AI-powered, multilingual, and uninterrupted communication—no more shift worries or waiting customers. Manage all calls from a single panel and increase efficiency.

  • Bring Your Number, Use Web Phone: Transfer your existing line and start using it via Exemeta Web Phone.
  • AI-Powered Calls: Handle calls with or without agents automatically.
  • No-Wait Experience: Greet calls instantly using AI—no more hold times.
  • No Shift Problems: Operate 24/7 without depending on human resources.
  • Single Panel Control: Manage all calls and operations from one screen.
  • Real-Time Customer Info: Instantly access customer data during calls.
  • Multilingual Conversations: Web phone supports automatic conversations in multiple languages.
  • Mass Outbound Calls: Perform AI-powered bulk calls to your contact list.
  • Call Recording & Reporting: Record, analyze, and measure all call performance.

Inbound Call Features

  • Smart Routing: Incoming calls are routed to the right operator based on time and load.
  • IVR Menu: Customers quickly reach the right department with multi-level options.
  • Greeting & Hold Messages: Offer a professional image with brand-specific messages and music.
  • Prioritization: VIP or specific callers can be routed differently.
  • Call Recording: Securely record all inbound calls within legal durations.

Outbound Call Features

  • Call Scheduling: Schedule follow-ups and maintain customer contact.
  • Click-to-Call: Make outbound calls with a single click from the panel.
  • Number Masking: Show company number while hiding agent's personal number.
  • Bulk Campaigns: Call large audiences sequentially for sales or announcements.
  • Voice Response & Surveys: Leave voice messages or conduct surveys through automated calls.

Reporting & Monitoring

Exemeta provides advanced analytics for both inbound and outbound operations:

  • Detailed metrics: call durations, quality, load, missed calls, and more.
  • Agent-wise performance, average call handling time, and hold duration analytics.
  • Export data in Excel or PDF, filter by date ranges easily.
Virtual PBX Reporting
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